Customer Service
Russell Stover Shipping Information
    

Orders of $25 or more receive FREE Standard Shipping!*

*Please note: Outlet items do not count toward order minimums or qualify for free shipping offers.

Additionally, warm weather shipping on most items will incur second day or next day shipping charges.

HOW YOUR ORDERS ARE SHIPPED
FedEx will deliver your order. Deliveries may be sent to P.O. boxes and APO/FPO addresses only if they are within the 48 contiguous states.. (Shipping options include Standard Shipping (usually 2-9 business days), Second Day and Next Day.)

SHIPPING METHODS
During checkout, you will see available delivery options for every ship to address you specify, and an estimate of when that shipment will arrive. Choose the option that’s best for you, and we’ll get your order packed and on its way. We guarantee your order will arrive in satisfactory condition.

STANDARD SHIPPING Orders received by 1:00 p.m. Central Time are shipped Monday through Friday. During warm weather, Standard Shipping is available only on orders within a two-day destination of the FedEx Distribution Center in Nashville, TN. Standard Shipping orders typically arrive in 2-9 business days. See "Warm Weather Shipping Rules" for warm weather months.
SECOND DAY Orders received by 1:00 p.m. Central Time are shipped Monday through Friday. Saturday deliveries are available to residential addresses at no extra charge. Business addresses are delivered Monday through Friday. See "Warm Weather Shipping Rules" for warm weather months.
NEXT DAY Orders received by 1:00 p.m. Central Time are shipped Monday through Friday. Saturday deliveries are not available; additional charges apply. See "Warm Weather Shipping Rules" for warm weather months.

SHIPPING FEES
These fees are for shipments within the Continental United States:

Merchandise Total
Per Ship-To Address
Standard Shipping Second Day Next Day
Up to $19.99 $ 6.95 $ 16.95 $ 29.95
$ 20.00 - $ 24.99 $ 7.95 $ 21.95 $ 38.95
$ 25.00 - $ 44.99 FREE (you save $ 7.95) $ 21.95 $ 38.95
$ 45.00 - $ 59.99 FREE (you save $ 8.95) $ 24.95 $ 47.95
$ 60.00 - $ 79.99 FREE (you save $ 9.95) $ 27.95 $ 55.95
$ 80.00 - $ 99.99 FREE (you save $ 10.95) $ 31.95 $ 63.95
$ 100.00 - $ 139.99 FREE (you save $ 11.95) $ 36.95 $ 68.95
$ 140.00 - $ 179.99 FREE (you save $ 12.95) $ 41.95 $ 74.95
$ 180.00 - $ 219.99 FREE (you save $ 14.95) $ 47.95 $ 80.95
$ 220.00 - $ 259.99 FREE (you save $ 16.95) $ 53.95 $ 119.95
$ 260.00 - $ 299.99 FREE (you save $ 18.95) $ 59.95 $ 149.95
$ 300.00 - $ 339.99 FREE (you save $ 20.95) $ 68.95 $ 169.95
$ 340.00 - $ 379.99 FREE (you save $ 22.95) $ 77.95 $ 189.95
$ 380.00 - $ 419.99 FREE (you save $ 25.95) $ 86.95 $ 219.95
$ 420.00 - $ 479.99 FREE (you save $ 28.95) $ 99.95 $ 249.95
$ 480.00 - $ 539.99 FREE (you save $ 32.95) $ 119.95 $ 339.95
$ 540.00 - $ 599.99 FREE (you save $ 36.95) $ 149.95 $ 369.95
$ 600.00 - $ 659.99 FREE (you save $ 40.95) $ 199.95 $ 419.95
$ 660.00 - $ 719.99 FREE (you save $ 44.95) $ 259.95 $ 479.95
$ 720.00 - $ 779.99 FREE (you save $ 48.95) $ 349.95 $ 569.95
$ 780.00 - $ 839.99 FREE (you save $ 53.95) $ 449.95 $ 669.95
$ 840.00 - $ 939.99 FREE (you save $ 59.95) $ 559.95 $ 779.95
$ 940.00 - $ 1,039.99 FREE (you save $ 69.95) $ 669.95 $ 889.95
$ 1,040.00 and over Call 1-800-477-8683 Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

HANDMADE CONFECTIONS SHIPPING INFORMATION
Because Handmade Confections are made fresh, it's important that you receive your order quickly. As a result, select Handmade Confections are shipped via Next Day delivery. Orders for Handmade Confections are delivered Tuesday through Friday except on holidays and the days immediately after holidays.

Handmade Confections are shipped from our candy kitchen in Cookeville, Tennessee. As a result, these items may arrive separately from other products you order. We recommend you provide an address where someone will be present during normal business hours. If you won’t be home, we can ship to your place of work. Sorry, no deliveries to P.O. boxes.

Handmade Confections may be shipped only to destinations in the contiguous US; we cannot ship to Alaska, Hawaii and Puerto Rico. While we do not deliver outside the United States, we do take orders from anywhere in the world for US delivery.

SHIPMENTS TO CANADA AND ALASKA
Standard Shipping, Second Day and Next Day delivery are available to Canada and Alaska except during warm weather as outlined below.

Shipments to Canada incur an additional surcharge to cover customs, taxes and other fees. Surcharges are by ship-to address as follows:

  • Standard Shipping: $35.00
  • Second Day: $65.00
  • Next Day: $95.00

Shipments to Alaska incur an additional $35.00 surcharge per ship-to address.

Deliveries to remote areas require additional delivery time.

SHIPMENTS TO HAWAII, PUERTO RICO AND THE U.S. VIRGIN ISLANDS
Second Day and Next Day delivery are available to addresses in Hawaii, Puerto Rico and the U.S. Virgin Islands. Shipments to all three states/territories incur an additional $35.00 surcharge per ship-to address. See"Warm weather Shipping Rules" for warm weather months.

Deliveries to remote areas require additional delivery time.

WARM WEATHER SHIPPING
During warm weather, extra time is needed to prepare and ship orders, and not all delivery options are always available. Temperatures in the zip codes your order is shipped to help determine delivery options. An extra day of preparation is required for shipments during warm weather. Standard shipping is only offered as an option on points that are 2 days from the FedEx distribution center in Nashville, TN.

Standard and 2nd Day Shipping orders are shipped Monday through Thursday to residential addresses, and Monday through Wednesday to business addresses.

Next Day Shipping Orders are shipped Monday through Friday to residential addresses and Monday through Thursday to business addresses.

Please remember, we take an extra day to process and fulfill orders during warm weather months, When placing your order on our website the shipping date and arrive by date will be clearly stated when you choose your shipping method and again when you finalize your order. If placing an order with one of our representatives, they will inform you of the delivery options and at what day your order should arrive.

During warm weather, we take special care to make sure your orders arrive in good condition. Your orders are carefully packed in insulated cartons with iced gel packs to help keep your candy fresh. You don't pay extra for these special packing materials.

ARRIVE-BY DATE
During checkout, you may request an arrive-by date — a date by which you'd like your order to be delivered. Please note that requesting an arrive-by date does not guarantee that your order will arrive on the specific date you request. Circumstances beyond our control make it impossible to guarantee delivery dates. But be assured that we will make every effort to fulfill your arrive-by date request.

An arrive-by date may be requested up to 90 days from the date you order.

REFUSALS
Please don’t refuse our shipments. Note any possible handling or heat damage to the FedEx delivery representative. We fully guarantee our products. We will settle any damage disputes with our carriers and will gladly replace any damaged product.

QUESTIONS?
Questions? Call 1-800-477-8683. Our Customer Care Team is available to assist you Monday through Friday, 7:00 a.m. to 7:30 p.m. Central Time.