Caring for our customers, team members, and communities is our priority
We are operating in accordance with both local and CDC recommendations. Customers are welcome to shop in all stores or to order Curbside pickup.
All shops follow rigorous cleaning and sanitizing schedules with added emphasis on high touch areas.
Local, State and CDC Guidelines are practiced:
Hand sanitizing stations provided for consumer use.
Signage and floor decals to remind customers of 6-foot social distancing.
Plexiglass cashier shields are in place.
Gloves provided for guests who would like to create a custom chocolate selection at Pick and Mix Stations.
Russell Stover team members have their temperatures checked each day, prior to entering the shop.
All store associates wear masks while in the shop. When assisting customers, associates will wear gloves as an added measure.
We currently offer online ordering for home delivery, via FedEx®, on the Russell Stover website.
Russell Stover team members have their temperatures checked each day, prior to entering fulfillment centers and kitchens.
All associates wear mask and gloves.
There is expanded space between workstation and team members as directed by the CDC.
Regular hand sanitizing and hand washing enforced throughout each shift.
We continue to improve and reinforce our already rigorous cleaning and sanitizing measures.
We often offer promotional discounts for our online customers. Click here to receive the latest offers and news.
Warm Weather Shipping:
To ensure fresh delivery of your chocolates during the summer months we execute what we refer to as Warm Weather Shipping. This means extra time is needed to prepare and ship orders, and not all delivery options are always available. Temperatures in the zip codes your order is shipped to determines delivery options. An extra day of preparation is required for shipments during warm weather. Standard shipping is only offered as an option on points that are 2 days from the FedEx® distribution center in Nashville, TN.
Please Note: Due to increased demand our shipping partner, FedEx®, has experienced some delays, resulting in longer delivery times.
Our Consumer Care Team members are currently working from their homes and, like you, are trying to balance work with all the new changes that have occurred in our lives. We continue to answer all communication channels but please note that due to increased volume we aren't always as quick in our responses as we like. However, please feel confident that will respond as soon as possible. We appreciate your understanding and patience.