Thank you for your interest in contacting us. To keep our employees as safe as possible during COVID-19, we’re currently operating with a limited team. Your inquiry is very important to us and we will respond to you as quickly as possible. We apologize for any inconvenience and thank you for your patience.


Contact Us

Our Customer Care Team is available:
Mon - Fri, 7:00 a.m. - 7:30 p.m. CT
1-800-777-4028
customerservice@russellstover.com

Because we take care to personally respond to each inquiry,
please be sure to include all relevant information when contacting
us such as full name, home address and product information if applicable. This information enables us to help you as efficiently as possible.

Our Guarantee

We guarantee the quality and freshness of every Russell Stover product. If you are not fully satisfied for any reason, please save the unused portion with its packaging and contact us.

Consumer Affairs & All Other Inquiries

Mon - Fri, 7:00 a.m. to 7:30 p.m. CT
Russell Stover Chocolates: 1-800-777-4028
Whitman's Chocolates: 1-888-311-3723
Pangburn's of Texas: 1-888-311-3734

Website and Online Order Inquiries

If you need customer assistance, or if you are using a screen reader and are having problems using this website, call anytime
1-800-477-8683
customerservice@russellstover.com

Corporate Offices

Mon - Fri, 8:00 a.m. to 5:00 p.m. CT
1-800-777-4004
Russell Stover Chocolates, LLC
4900 Oak Street
Kansas City, MO 64112-2702

Wholesale Accounts

Mon - Fri, 7:00 a.m. to 7:30 p.m. CT
1-800-516-9466




Whether you have compliments or complaints, you can count on us to listen.

Simply complete the form below for response within two business days.

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