Contact Us

Our Customer Care Team is available:
Mon - Fri, 7:00 a.m. - 7:30 p.m. CT

Because we take care to personally respond to each inquiry,
please be sure to include all relevant information when contacting
us such as full name, home address and product information if applicable. This information enables us to help you as efficiently as possible.

Our Guarantee

We guarantee the quality and freshness of every Russell Stover product. If you are not fully satisfied for any reason, please save the unused portion with its packaging and contact us.

Consumer Affairs & All Other Inquiries

Mon - Fri, 7:00 a.m. to 7:30 p.m. CT
Russell Stover Chocolates: 1-800-777-4028
Whitman's Chocolates: 1-888-311-3723
Pangburn's of Texas: 1-888-311-3734

Website and Online Order Inquiries

If you need customer assistance, or if you are using a screen reader and are having problems using this website, call anytime

Corporate Offices

Mon - Fri, 8:00 a.m. to 5:00 p.m. CT
Russell Stover Chocolates, LLC
4900 Oak Street
Kansas City, MO 64112-2702

Wholesale Accounts

Mon - Fri, 7:00 a.m. to 7:30 p.m. CT

Whether you have compliments or complaints, you can count on us to listen.

Simply complete the form below for response within two business days.

* Indicates a required field
Title* Mr. Ms. Mrs.
First Name*
Last Name*
Apt, Suite, Bldg
Zip/Postal Code*
Email Address*
Product Description
Best Before Date
UPC Bar Code
Illustration of UPC Code at bottom of page
Manufacturing Code
Illustration of Manufacturing Code at bottom of page
Purchase Price
Place of Purchase
(indicate gift if applicable)
Order Number
(if ordered on

(please click just once)

UPC code can be found on the bottom of product Manufacturing Code can be found on the product's cellophane as show in illustration
Illustration of UPC Code Illustration of Manufacturing Code