Thank you for your interest in contacting us. To keep our employees as safe as possible during COVID-19, we’re currently operating with a limited team. Your inquiry is very important to us and we will respond to you as quickly as possible. We apologize for any inconvenience and thank you for your patience.
Because we take care to personally respond to each inquiry, please be sure to include all
relevant information when contacting us such as full name, home address and product
information if applicable. This information enables us to help you as efficiently as possible.
We guarantee the quality and freshness of every Russell Stover product. If you are not fully satisfied for any reason, please save the unused portion with its packaging and contact us.
Consumer Affairs & All Other Inquiries
Mon - Fri, 7:00 a.m. to 7:30 p.m. CT Russell Stover Chocolates: 1-800-777-4028 Whitman's Chocolates: 1-888-311-3723 Pangburn's of Texas: 1-888-311-3734
Website and Online Order Inquiries
If you need customer assistance, or if you are using a screen reader and are having problems using this website, call anytime
Mon - Fri, 8:00 a.m. to 5:00 p.m. CT
Russell Stover Chocolates, LLC
4900 Oak Street
Kansas City, MO 64112-2702
Mon - Fri, 7:00 a.m. to 7:30 p.m. CT
Whether you have compliments or complaints, you can count on us to listen.
Simply complete the form below for response within two business days.
Need Assistance?If you need customer assistance, or if you are using a screen reader and are having problems using this website, call anytime
*Please Note: In an effort to keep our employees safe we are currently operating with a limited team. We will respond to your inquiry as soon as possible. Thank you for your patience and understanding. 1-800-477-8683.