Privacy Policy
Last Updated: September 9, 2025
Russell Stover Chocolates ("RSC", "we", "us" or "our") is committed to protecting your privacy.
This Privacy Notice ("Privacy Notice" or “Privacy Policy”) explains how RSC processes Personal Information,
for what purposes, how we disclose it and what choices you have regarding our use of information about you.
This Privacy Notice applies to information collected on our websites, online shops and applications ("Sites")
or otherwise in connection with our products, services, or retail locations
(collectively, together with the Sites, the “Services”).
To learn more about privacy rules specific to your state of residence, please also see *State Privacy Rights information.
How do we collect information about you?
We may collect identifying information ("Personal Information") about you through automatic interactions with you, through submissions you make directly to us and through third parties.
Information we collect about you through your use of Sites
We use cookies and other tracking technology which collect certain kinds of information when you interact with our websites and apps, such as device information including IP address, operating system, browser type, mobile network information; browsing preferences; and usage details including the pages you have viewed, traffic data, location data, logs and information about your navigation experience (time of the visit). You can read more about these policies below and in our Cookie Notice.
Information you provide to us
We collect Personal Information when you request information about us, purchase our products, visit our stores, register for a contest or use our Sites or Services.
Information we receive from third parties
We work closely with third parties (for example, business partners, affiliates of RSC, advertising networks, payment processors, and analytics providers) and may obtain information about you from them. For example, we may obtain information about your shopping habits in order to better customize our products to you.
What type of information is collected about you?
- Name and contact data: First and last name, email address, home or business address and phone number.
- Demographic data: Age, gender, country and preferred language.
- Payment data: Payment card number, expiration date and required codes.
- Images and videos: Images, videos and stories provided by you; security camera footage at our properties.
- Location data: Precise or imprecise location information such as ZIP code or nearby cell towers.
- Feedback and ratings: Information you provide about our Sites.
- Credentials: Passwords, password hints, and authentication information.
How is information collected about you used?
- Provide Services, products, or information you request
- Improve and develop our Services and products
- Administer contests and promotions
- Personalize products and Site experiences
- Manage loyalty programs
- Address security and integrity issues
- Send Site updates
- Respond to inquiries and requests
- Ensure legal and policy compliance
- Protect users and the public
- Operate our Sites
- Fulfill any other stated purposes
With whom do we share the information that we collect?
We may share Personal Information with affiliates, agents, service providers, distributors, or other third parties disclosed at collection or with your consent. We may also share aggregated, anonymized data for advertising, analytics, or comparison purposes.
Chatbots?
We may collect information through chat features powered by third‑party providers such as Zendesk. Communications may be saved, recorded, or monitored. Please do not enter sensitive information, such as credit card data.
Use of cookies and similar tracking technologies
Cookies and similar technologies are used for preferences, authentication, advertising, fraud prevention, analytics, and performance monitoring.
How do you keep Personal Information secure?
RSC uses commercially reasonable security measures but cannot guarantee complete security.
How long do you keep Personal Information?
Retention depends on business, legal, and operational needs and varies by data type.
Links to third party websites
We are not responsible for the privacy practices of third‑party websites.
Changes to this Privacy Notice
Updates will be posted on our Sites. Material changes will receive prominent notice.
State Privacy Rights
California Privacy Rights
This portion of our Privacy Policy advises California residents of rights provided under the California Consumer Privacy Act ("CCPA") and explains how to exercise those rights by communicating with us. To protect the security of your Personal Information, we will seek to verify your identity when we receive an individual rights request.
Please direct any rights requests or additional questions regarding this Privacy Policy via email or postal mail to:
legal@rstover.com
ATTN: Legal Department
Russell Stover Chocolates, LLC
4900 Oak Street
Kansas City, Missouri 64112
To process a request, we may collect Personal Information such as your name, email address, or transaction history to verify your identity. You may also authorize an agent to submit a request on your behalf; authorized agents will be required to provide similar verification information.
In the past twelve (12) months, we may have collected the following categories of personal information as necessary to operate our business, comply with legal obligations, and provide our services:
- Identifiers such as a real name, postal address, IP address, and email address.
- Financial information, including bank account, credit card, or debit card numbers.
- Products or services purchased or considered.
- Geolocation data, including physical location.
- Internet or network activity information, including browsing history, search history, and interactions with websites, applications, or advertisements.
- Personal information collected directly from you, from observing your actions on our Sites, and from third parties (including analytics providers).
Direct Marketing
California Civil Code Section 1798.83 permits California residents to request information regarding our disclosure of personal information to third parties for direct marketing purposes. Requests may be made as described in the Contact Us section below.
California Residents’ Rights
Deletion of Personal Information
California residents have the right to request deletion of their Personal Information pursuant to Section 1798.105(a) of the CCPA. RSC may retain information as permitted or required by law.
Correction of Personal Information
You have the right to request correction of inaccurate Personal Information that we maintain, subject to verification and our assessment of accuracy.
Access and Disclosure Rights
You may request information regarding our collection, use, and sharing of your Personal Information, including specific pieces of Personal Information we have collected.
You may request to receive information regarding:
- The categories of Personal Information collected;
- The categories of Personal Information disclosed for a business purpose;
- The categories of sources from which Personal Information was collected;
- The purposes for collecting Personal Information; and
- The categories of third parties with whom Personal Information is shared.
Opt-Out of Sale, Sharing, or Targeting Advertising
Certain third parties may collect Personal Information through automated technologies on our Sites. Under some U.S. state laws, this may constitute a sale, share, or targeted advertising. You may opt out by enabling the Global Privacy Control signal.
Learn more about Global Privacy Control at https://globalprivacycontrol.org/. We do not knowingly sell or share the Personal Information of individuals under sixteen (16) years of age.
Categories of Personal Information Sold or Shared
| Category of Personal Information | Category of Third Party | Business or Commercial Purpose |
| Identifiers | Advertising networks, data analytics providers, social networks | Advertising and maintaining/offering our Website |
| Online Activity and Geolocation Data | Advertising networks, data analytics providers, social networks | Advertising and maintaining/offering our Website |
Sensitive Personal Information
We do not use or disclose sensitive personal information beyond legally permitted purposes, including service delivery, security, fraud prevention, account management, and quality assurance. Accordingly, you do not have the right to limit our use of sensitive Personal Information.
Non-Discrimination
We do not discriminate against individuals for exercising their CCPA rights. Any incentives offered will be reasonably related to the value of the Personal Information provided.
Do No Track
We respond to Global Privacy Control signals but do not respond to browser “Do Not Track” requests.
Children's Privary
Our Sites are intended for a general audience and are not directed to children under the age of 13. We do not knowingly collect Personal Information from children.
Other State Privacy Rights
Other state privacy laws may provide additional rights, which may include:
- Confirming whether we process your Personal Information
- Accessing and deleting Personal Information
- Correcting inaccurate Personal Information
- Requesting data portability
- Opting out of targeted advertising, sales, or profiling
- Limiting or consenting to the processing of sensitive Personal Information
- Requesting a list of third parties to whom Personal Information is disclosed
- Freedom from discriminatory treatment for exercising privacy rights
The scope of these rights may vary by state.
How to Exercise Your Privacy Rights
You may exercise your privacy rights or appeal decisions by contacting us at legal@rstover.com.