Shipping Information
Last Updated: May 10, 2026
Shipping Policy
FedEx will deliver your order if your delivery address is a physical street address (not a PO box) within the 48 contiguous United States. The estimated delivery date provided during checkout includes order processing time.
Note: We do not ship to PO, POB, APO/FPO boxes or to Puerto Rico. Learn more about our guidelines for shipments to Hawaii and Alaska.
It can take 1-3 business days for processing orders before shipping from our distribution center. After placing your order, you will receive an order confirmation email; after your order ships, you will receive a shipping confirmation email, which will also contain tracking information. If you don't see either email, please check your email spam folder.
Shipping Methods
During checkout, you will see available delivery options. Choose the option that's best for you, and we'll handle the rest. We fully stand behind the quality of our products and guarantee your order will arrive in satisfactory condition.
| Shipping Method | For Orders Placed by 12:00 PM CT |
| Standard Ground (physical street address only) | Orders are shipped Monday-Friday Expected to arrive in 3-8 business days |
| 2nd Business Day (physical street address only) | Orders are shipped Monday-Thursday Expected to arrive in 2-4 business days |
| Next Business Day (physical street address only) | Orders shipped Monday-Thursday Expected to arrive the following business day |
Orders placed after 12:00 PM Central Time will be shipped the next business day.
Note that Warm Weather Shipping (April-September) is in effect until further notice.
*See Warm Weather Shipping information.
Shipping Fees
These fees are for FedEx shipments to a street address within the Continental United States. Exact shipping rates will be calculated at checkout.
| Merchandise Total Per Address | FedEx Standard | FedEx 2-Day | FedEx Next Day |
| Up to $19.99 | $9.95 | $25.95 | $39.95 |
| $20.00-$74.99 | $10.95-$13.95 | $37.95-49.95 | $49.95-$69.95 |
| $75.00-$599.99 | FREE* | $59.95-169.95 | $79.95-$369.95 |
| $600-$1039.99 | $49.95-$74.99 | $199.95-$669.95 | $399.95-$889.95 |
For orders $1040 and over, call 1-800-477-8683 Mon-Fri 8:00am-5:00pm CT.
After shipments have left the Russell Stover facility and are in FedEx ownership, Russell Stover is not liable for FedEx delivery timing.
*Note: Gift cards do not count toward order minimums or qualify for free shipping offers
Warm Weather Shipping
During warm weather (April-September), an extra day is needed to process and fulfill orders because we take special care to make sure your orders arrive in satisfactory condition. Orders are carefully packed in insulated cartons with iced gel packs to help keep your candy fresh. You don't pay extra for these special packing materials.
| Shipping Method | For Orders Placed by 12:00 PM CT |
| Standard Ground (physical street address only) | Orders are shipped Monday-Thursday Expected to arrive in 3-8 business days |
| 2nd Business Day (physical street address only) | Orders are shipped Monday-Wednesday Expected to arrive in 2-4 business days |
| Next Business Day (physical street address only) | Orders shipped Monday-Wednesday Expected to arrive the following business day |
Orders placed after 12:00 PM Central Time will be shipped the next business day.
*Note: We do not ship to PO, POB, APO/FPO boxes or to Puerto Rico. Learn more about our guidelines for shipments to Hawaii and Alaska.
Shipments to Alaska & Hawaii
Standard Shipping (Alaska only), Second BUSINESS Day and Next BUSINESS Day delivery options are available to Alaska except during warm weather shipping.
To ensure second and next business day delivery, orders must be placed prior to 12:00pm Central Time.
Shipments to Alaska & Hawaii incur an additional $35 surcharge per ship-to address to cover higher shipping costs and other fees.
Deliveries to remote areas in these regions may require additional delivery time.
Delivery
After you've submitted your order and receive a valid FedEx Tracking number, you have the option to customize your shipping arrangements with FedEx. To do so, please visit Fedex Delivery Manager for further information. You must create an account with FedEx for this FedEx delivery customization option. If you notice any signs of handling or heat‑related damage at the time of delivery, we recommend noting it with the FedEx delivery representative.
After Your Product Arrives
Keep chocolate tightly wrapped in an airtight container and store in a cool, dry place at 60–75°F. Not following these storage conditions will cause chocolate to "bloom," or develop a light-colored powdery surface on the chocolate, caused by sugar or fat crystals rising to the surface. Please note that when this happens, the chocolate is still safe to eat.
Questions?
Our Customer Care team is here to assist you at any point of the ordering, shipping and delivery process. Contact Russell Stover Customer Care at 1-800-477-8683 or fill out this request form for assistance during our operating hours from 8:00 a.m. – 5:00 p.m. (Central Time). Any shipping-related damaged items will be replaced, and we will work directly with our carriers to resolve all damage‑related issues on your behalf.